Technical Support Engineer (iGaming)
Timisoara, RO, 300627
IGT is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across global channels and regulated segments through gaming machines, sports betting and digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries, and create value by adhering to the highest standards of service, integrity, and responsibility. For more information, please visit www.igt.com.
Role Overview
IGT Play Digital is seeking an experienced Technical Support Engineer to join our core team in Timisoara.
Your primary focus will be on providing first-line technical support to our customers along with monitoring the products and company infrastructure.
Working in a regulated industry, attention to detail, a strong willingness to learn, and adherence to protocols are essential. If you're passionate, energetic, and bring a wealth of experience to the table, we’d love to hear from you.
What You’ll Do
• Provide technical support for issues related to company software products.
• Troubleshoot, escalate and resolve communication problems between technical equipments.
• Monitor the company’s hardware and software infrastructure.
• Communicate efficiently with partners and service providers.
• Proactively analyze alerts and system data, take appropriate action, document issues, and escalate when necessary.
• Actively participate in incident response teams (e.g., phishing, ATP, DDoS, malware incidents), helping resolve issues and improve efficiency.
• Assist in developing incident resolution procedures.
• Demonstrate solid understanding of core technologies such as firewalls, IPS, etc.
• Recommend improvements to support processes and procedures.
• Work with the team to identify risks not currently covered by existing technologies.
• Demonstrate the ability and willingness to mentor and support junior team members.
• Perform other tasks assigned by management, in accordance with skills and competencies.
About You
Experience on Technical Support Engineer roles within IT industry
Excellent team player – ability to integrate to the team quickly, bringing a positive attitude and way of work
Well organized and structured person, keen to progress their career in iGaming
Technical university degree (preferable).
Proficiency in Atlassian and Microsoft Products. Experience in a software development environment is preferred
Strong communications skills
Self-driven, proactive and independent.
Demonstrate high attention to detail to ensure accuracy and quality in all configurations.
Benefits and Culture
Vibrant and stimulating work environment within Class-A office space.
Opportunity to learn and further improve your skills.
Opportunity to develop a career within a stable environment.
Full-time/permanent employment and competitive salary.
Private health insurance with dental package for you and your dependent
Life insurance
Flexible working hours including work from home and from office
#LI-NG1
#LI-HYBRID
#PlayDigitalSeriousFun
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.