Global People Services Specialist IV

IGT is seeking a Global People Services Specialist IV to join our Reno People & Culture team, serving as a trusted first point of contact for employees and managers worldwide. In this role, you will provide responsive support on a wide range of P&C inquiries while delivering centralized operational and administrative assistance to Business Partners and Centers of Expertise. With a strong focus on accuracy, consistency, and customer service, you will help employees navigate their careers, ensure smooth workforce administration, and contribute to a culture of service and excellence across IGT’s global operations.

• Manage workforce administration across assigned regions, including hiring, terminations, promotions, transfers, and contract updates.
• Document and respond to P&C queries via myGPS, email, walk-ins, or calls.
• Execute P&C transactions in SuccessFactors for global employees.
• Support work permit and licensing documentation.
• Maintain employee documentation (e.g., personnel files, eligibility confirmations, medical records).
• Identify and resolve data discrepancies in P&C actions.
• Ensure up-to-date local policy and benefits information on employee portals.
• Respond to employee and manager inquiries per established guidelines.
• Promote and educate employees to use self-service tools such as myGPS.
• Assist with P&C communications and language translations.
• Escalate complex issues to Business Partners or COEs.
• Handle compliance processing and internal audit requests.
• Generate monthly reports.
• Process vendor invoices per approval matrix.
• Collaborate with team members to fulfill deliverables and support peers.
• Provide input to COEs for P&C initiatives.
• Participate in enterprise-wide projects (e.g., system upgrades, training, testing).
• Contribute to ad-hoc projects as needed.
• Support the Latin America and Caribbean region as needed, ensuring effective communication, coordination, and resolution of region-specific inquiries and cases.

Qualifications & Skills

Education & Experience

• Associate’s degree in business administration, Human Resources, or related field (Bachelor’s preferred)
• Minimum of 3 years of HR or shared service delivery experience
  
  

Technical Proficiency

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
• Experience with data entry and HR systems
  
  

Communication & Interpersonal Skills

• Bilingual in Spanish
• Strong verbal and written communication with tact and diplomacy
• Customer service excellence across all interaction channels
  
  

Work Ethic & Personal Attributes

• Knowledge of local labor laws
• Accountability for meeting commitments and timelines
• Customer-focused mindset
• Ability to work independently and in matrix teams
• Strong organizational skills and attention to detail
• High integrity in handling confidential information