Desktop Systems Specialist II
Reno, NV, US, 89521
IGT, where innovation meets entertainment on a global scale! We’ve recently leveled up—IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we’re all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it’s spinning reels, placing bets, or powering secure payments, we bring the fun—backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we’re not just global—we’re locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what’s possible. If you’re ready to bring your talent to a team that’s shaping the future of entertainment, your next big move starts here. For more information, please visit www.igt.com or www.everi.com.
Overview
The Desktop Systems Specialist II will provide Tier 2 and Tier 3 support for desktop systems, ensuring optimal performance and reliability across the organization. This role involves diagnosing and resolving hardware and software issues, managing system configurations, and supporting end-user environments. The ideal candidate will have hands-on experience with Windows and Mac OS, strong troubleshooting skills, and a customer-focused mindset.
Key Responsibilities:
- Install, configure, and maintain desktop systems, laptops, mobile devices, printers, and peripherals
- Provide advanced technical support for hardware, software, and network-related issues
- Manage user accounts, permissions, and system security in Active Directory
- Perform workstation imaging and software deployment using tools like SCCM or Intune
- Maintain documentation for system configurations, troubleshooting procedures, and support workflows
- Monitor and apply system updates, patches, and antivirus protection
- Collaborate with IT teams to support infrastructure projects and system upgrades
- Ensure compliance with IT policies, including data security and retention standards
- Train and support end-users on system usage and best practices
Requirements
Minimum Skills & Qualifications:
- 3–5 years of experience in desktop support or systems administration
- Proficiency in Windows 10/11 and Mac OS environments
- Experience with Active Directory, Group Policy, and Office 365
- Familiarity with endpoint management tools (e.g., SCCM, JAMF, Intune)
- Strong problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- Certifications such as CompTIA A+, Network+, MCSA, or ITIL are a plus
Preferred Attributes:
- Experience supporting executive-level users
- Knowledge of scripting (PowerShell, Bash)
- Familiarity with ticketing systems (e.g., ServiceNow, Jira)
- Understanding of VPNs, firewalls, and basic networking concepts
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
At IGT, we believe compensation should reflect you—your unique background, skills, experience, and even where you work. That’s why our starting compensation range is $50,482 to $115,000, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board.
But wait—there’s more! Base pay is just the beginning. Our Total Rewards program is packed with perks:
- Sales roles? You might earn commissions.
- Other roles? You could snag discretionary bonuses.
- Benefits galore: Health, dental, vision, life, accident & disability insurance.
- Tuition reimbursement to keep your brain buzzing.
- Paid time off to recharge.
- Wellness programs to keep you feeling great.
- Identity theft insurance for peace of mind.
- 401(k) Savings Plan with company contributions to help you plan for the future.
Note: Some programs have eligibility requirements—but we’ll help you navigate those.
Nearest Major Market: Reno
Nearest Secondary Market: Tahoe