Field Service Technician I
RI Statewide, RI, US
IGT is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across global channels and regulated segments through gaming machines, sports betting and digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries, and create value by adhering to the highest standards of service, integrity, and responsibility. For more information, please visit www.igt.com.
Responsibilities
- Responsible for various install, troubleshooting, and repair of IGT gaming machines.
- Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
- Support various projects including new casino openings and expansions.
- Successfully delegate to peer staff on various system projects.
- Knowledge share with internal and external customers on new products.
- Maintain accurate inventory of parts issued.
- Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
- Follow documentation, policies and procedures and perform tasks with minimal supervision.
- Reading and translating wiring diagrams.
- Resolve technical problems and perform program upgrades, and download set up.
- Testing programs with various verification devices.
- Troubleshoot with input and output tests.
- Set up game options and test various devices.
- Test pay table, reel strip and bonus awards.
- Install, repair and maintain data lines, fiber optics, and telephone lines.
- Knowledge share with customers on basic game functionality.
- Maintain a positive image of IGT with co-workers and IGT’s customers.
- In-depth user-level knowledge of SAP preferred.
Qualifications
Education Required
- High School Diploma or equivalent required.
- Technical or I.T. related training or education is a plus.
Experience Required
- 4+ years of electronics, repair, field, or related industry experience.
Skills Required
- Must be computer literate and have documented technical experience.
- Knowledge and understanding of AC/DC fundamentals.
- Knowledge of tools and experience using the tools is required.
- Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
- Must be able to lift 50 pounds and able to stand a full shift.
- Ability to follow policies, procedures, and safety guidelines.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
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At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation for this role is $22.95/hr. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.