Fraud Analyst I (India - based)
Hyderabad, IN, 500 081
IGT is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across global channels and regulated segments through gaming machines, sports betting and digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries, and create value by adhering to the highest standards of service, integrity, and responsibility. For more information, please visit www.igt.com.
Role Overview
IGT is seeking an India-based Payment Services Fraud Analyst to join our Cashless Payments Team located in Providence, RI. Reports directly to the Manager of Fraud and Risk Services, Payment Services.
This is a full-time, permanent role (benefits eligible). It is a fully remote position and the expected daily working hours will overlap with US Eastern time zone.
What You'll Do
• Perform operational tasks found by policies and procedures related to fraud management
• Conduct in-depth data analysis, validation, and investigation as needed using multiple systems including payment gateway, KYC and geolocation portals, consolidating data, and manually manipulating large sets of data using Excel
• Generate ad-hoc reports as required in a timely and accurate manner
• Support a variety of account and payment administration tasks relating to daily finance and client support queries
• Undertaking operational risk management duties primarily focusing on game play reviews, regulatory review procedures, card-present and card-absent fraud, payments fraud, and operational fraud
• Identify payment and fraudulent activity trends and make recommendations on appropriate changes in order to minimize identified risk
• Ensuring key security and risk objectives are met by effective management of company and third-party risk tools
• Managing player accounts including fund transfers, account privileges, payment requests etc.
• Responding to and disputing potential chargeback transactions, reporting and tracking dispute resolution
• Managing player inquiries related to fraud and escalating to customers or other parties as required
• Additional duties as required
About You
• Bachelor’s degree or 3+ years of analysis experience, online gaming industry would be desired
• Proficiency with MS Office Suite including Excel and PowerPoint
• A standout colleague who enjoys researching and has a strong desire to learn
• Personal energy to proactively address situations and follow a positive approach, resilience in front of change and obstacles
• Excellent communication skills, with the ability to understand business needs and interact at all levels of the business
• Analytical, well organized, and thorough
• A team player who enjoys researching and troubleshooting with an innovative and self-sufficient outlook
• Ability to multi-task and self-prioritize to ensure deadlines are met in a timely manner
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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.