Customer Operations Specialist (iGaming)
Belgrade, RS, 11000
IGT is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across global channels and regulated segments through gaming machines, sports betting and digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries, and create value by adhering to the highest standards of service, integrity, and responsibility. For more information, please visit www.igt.com.
Role Overview
IGT PlayDigital is a leading online and mobile casino games supplier, providing content and gaming solutions to some of the world’s largest and most successful iGaming operators. We use our in-depth knowledge, industry expertise and passion for gaming to design and deliver a wide range of premium casino games and products that captivate, entertain and maximize our client’s revenue potential.
We are seeking a detail-oriented and proactive Customer Operations Specialist to join our team. This role is pivotal in ensuring smooth onboarding of new customers, configuring games and services, and providing high-quality operational support. You will act as a bridge between our internal teams and customers, managing configurations, resolving service-related issues, and coordinating cross-functional efforts.
What You’ll Do
• Configure new customers, skins, and integrations in the production environment based on input from the integration team.
• Set up and manage game configurations according to release roadmaps and customer requests.
• Provide Level 2 support, handling service-related issues and customer inquiries.
• Maintain and update settings in internal tools
• Deliver customer reporting and ensure accurate data across production databases.
• Project manage customer-reported issues requiring cross-team collaboration.
• Audit customer information and ensure operational accuracy.
• Review game-related materials from an operations perspective.
• Ensure incident tickets are handled in a timely manner, following documented procedures and escalations where appropriate.
• Communicate with customers regarding operational updates and configurations.
About You
• Experience in technical operations, customer support, or a similar role.
• Strong organizational and project management skills.
• Fluent / Excellent English communication skills, both written and verbal.
• Ability to work cross-functionally and manage multiple priorities.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to communicate complex information in plain English
What We’d Prefer
Passion for gaming and a good understanding of industry trends
Knowledge of operational processes and best practices in game production and maintenance.
Professional qualification in Computer Science
Experience in communicating with international customers
Knowledge of incident management processes and procedures
Benefits and Culture
Vibrant and stimulating work environment within Class-A office space.
Opportunity to learn and further improve your skills.
Opportunity to develop a career within a stable environment.
Full-time/permanent employment and competitive salary.
Private health insurance for you and your family.
Flexible working hours including work from home and from office.
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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.