🛠️ Technical Support Engineer - Casino Gaming
Belgrade, RS, 11000
IGT is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across global channels and regulated segments through gaming machines, sports betting and digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries, and create value by adhering to the highest standards of service, integrity, and responsibility. For more information, please visit www.igt.com.
🛠️ Key responsibilities include:
- Installation, service and support of the IGT product line throughout approximately 40 countries.
- Take the lead with organisation and execution of installations and field service visits.
- Troubleshoot technical issues through identification to resolution both on site and via telephone, email etc.
- Create and enhance positive customer relationships.
- Provide technical support on internal projects.
- Provide technical support to other team members and colleagues throughout IGT.
📚 Ideal Candidate Profile
We are looking for a goal orientated, proactive individual with competencies and attributes in
the following areas:
• Preferentially a minimum of 3 years technical experience in the casino industry is required.
• Knowledge and experience of IGTs product line is preferred.
• Knowledge and experience of Casino Management Systems.
• Field Service experience in a similar or comparable business.
• A relevant qualification in electrical, electronics, PC hardware, Telecommunications or similar.
• A good working knowledge of MS office tools, Excel, Word, Visio.
• Excellent organizational skills, a service minded team player that will fit in the informal but strong company culture.
To fit within our team you must have a responsible outlook, be comfortable taking initiative whilst retaining the team ethic and attituded to work within a dynamic and flexible organization.
We work in an international environment and we expect that you can express yourself without limitations in both written and spoken English.
A valid driving license is required.
References from your previous or current employer may be requested.
As the position may require International Travel, an E.U. passport is preferred but not essential
🎯 What we offer:
• Very competitive salary
• Full-time, indefinite-period employment
• Flexible working hours
• Private health insurance for you and your family
• Sick leave up to 30 days is paid 100%
• Online educational programs
• Referral program
• Wellbeing bonus
• Spotlight bonus
• Hybrid model of working with well-connected office space in Business Centre Ušće (2-3 days in office)
• During onboarding period we expect you to work from office and after that period, you can use hybrid model
• Stable working environment with long term international projects (mentorship provided)
📞 Our Recruitment Process:
We aim to reply to all applicants. Interview process consists of several stages, each one allowing us to get to know you better, professionally and technically. It is also an opportunity for you to gain a better understanding of our culture and the work we do here.
The stages include:
• Resume review
• On-line Interview with Talent Acquisition Partner
• Technical interview for shortlisted candidates
• Manager Interview as final stage
Usually, the whole process lasts few weeks – we’ll keep you updated on each stage!
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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.